Shipping policy
DELIVERY
- Our couriers typically deliver Monday-Friday. Please note Saturday and Sunday are not classed as working days.
- A signature is requested on delivery. If you are not available to accept your parcel, the carrier may leave it with one of your neighbours. A calling card will be posted through your door to let you know this has been done.
- If the parcel can't be left with a neighbour, the courier will take it back to the depot and leave you a calling card informing you about how you can collect your order or arrange re-delivery.
|
UK Standard Delivery |
3-5 working days |
£4.95 |
|
UK Next Working Day - Orders made by 3pm |
UK Next Working Day |
£7.95 |
ADDITIONAL INFORMATION
- We will do our best to ensure that your order is delivered on time but we cannot accept responsibility for late deliveries due to circumstances outside of our control.
- We will do our best to inform you of any unexpected delay.
- We are unable to change your delivery address once an order has been processed and has been sent out for delivery.
- For deliveries over UK Bank Holidays, please allow an extra working day for your order to arrive.
- We do not dispatch orders on Saturday, Sunday or Bank Holidays.
- All orders are shipped from the UK.
- If you live outside the UK then we will not cover the import duties once the order reaches your country. You will be responsible for paying any import charges on receipt of your items. Unfortunately, we have no control over these charges. You will have to contact your local customs office local customs office to find out what these charges might be.
- No refunds will be given for goods seized by customs.
- Please allow an extra day for delivery to some remote locations
If you have any problems with your order then please get in touch below.
enquiries@jadelboutique.com
